Experience
2023 - Present
Operations Manager
Liverpool, UK
Managed the Supply Chain Control Tower functions for Proctor & Gamble and Corteva:
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Achieved a 45% increase in team efficiency by applying the Operation Management System (OMS).
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Managed a workforce of 17 team members, ensuring seamless operations and adherence to service letter agreement (SLA)
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Revamped the Control Tower service-letter agreement (SLA) based on the latest changes in the market.
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Developed a culture of respect and trust, delivering high performance within the team, and continuous engagement.
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Managed and analyzed the team performance management for continuous improvement in people management, and compliance with DHL code of conduct and P&G regulations
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Restructured communication channels across 8 departments to seamlessly integrate DHL digital tools
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Boosted productivity by 75% by eliminating manual work
2020 - 2023
Director of Logistics
Ashford Point LLC
San Juan, Puerto Rico
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Managed all B2B operations for North America, the EU, and the UK marketplaces, ensuring timely deliveries to Amazon
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Sourced, hired, and managed seven 3PLs across North America and the EU launching the D2C business model
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Contracted five inland carriers improving the inland transit time by 70%
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Achieved a 97% shipment delivery accuracy to Amazon FBA (The US, The UK, Germany, and France) through strategic utilization of Amazon Carrier Central
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Founded the company's First Response Supply Chain Protocol to address supply chain challenges during COVID-19 and for Q4, resulting in 0% going out of stock and sustaining our sales levels
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Established a comprehensive documentation system, leading to an average of USD 5000 monthly reimbursement notes from Amazon through successful submission for shipment reconciliation cases on Seller Central
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Launched Sostocked inventory management to enable stock forecasting and monitoring
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Reduced global sea shipping costs by 23% through shipping optimization and rate negotiation while improving transit times
2018 - 2020
Remote Cheif Operations Officer
Valletta, Malta
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Successfully led a remarkable 125% increase in revenue over two years through process optimization and enhancement, spanning from 2018 to 2020
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Spearheaded USA & and UK Amazon marketplace logistics operations
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Launched successful expansions onto C-discount (France) and Groupon (UK), contributing to increased revenue and expanded customer reach
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Piloted the expansion to Canadian and Australian marketplaces (Amazon FBA)
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Attained a 12% cut in costs by implementing effective inventory planning strategies, contributing to overall cost efficiency
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Revitalized daily operational activities, ensuring the integrity of inventory records and improving overall operational efficiency
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Achieved a 70% increase in product quality by sourcing and contracting new manufacturers, enhancing overall product standards
- Executed the wholesale strategy into the Middle East, contributing to market penetration and business growth in the region
2016 - 2018
Logistics Lead
Alexandria, Egypt
Managed the logistical functions of the plant expansion project with a value of $125 million, typical activities included:
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Spearheaded the project's 3PL bidding process, carefully evaluating criteria, managing the selection process, and ensuring the engagement of suitable partners
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Determined and deployed the logistics strategy for deliveries from abroad together with the project-relevant functions
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Collaborated closely with project procurement, actively participating in the building of the management team when goods were required on-site. This collaborative effort contributed to streamlined logistics operations and project efficiency.
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Supported the organization of the required inspection services at the supplier’s workshop with a focus on the compliance of the delivery with the transport documents
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Adhered to Cargill's code of ethics and food safety regulations, implementing initiatives to ensure the highest standards in logistics operations during the plant expansion project
2012 - 2015
Regional Inventory Control Supervisor
Cairo, Egypt
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Managed an 68% reduction in regional dead stock through the implementation of various programs
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Implemented replenishment process based on regional engines population reducing inventory by 30%
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Coached new territory personnel on the proper ordering procedures
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Conducted the annual physical inventory count of East Africa (Tanzania, Kenya & Uganda)
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Implemented the company’s local system application in the Levant region (Iraq, Jordan & Palestine)
2007 - 2012
Regional Operations Coordinator
Alexandria, Egypt
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Achieved $ 5.2 million through shipping and invoicing offshore orders over five years
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Shipped over 3,000 tons of spare parts to Egypt, East & West Africa over five years
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Achieved 95% accuracy in meeting customer’s delivery deadlines
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Liaised with customers, which involved contract negotiations and providing quotes
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Implemented the company’s local ERP system application (Manpro)
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Pioneered interdepartmental integration of parts operation into the company’s local ERP system
2005 - 2007
​Documentation & Customer Service Officer
Alexandria, Egypt
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Responsible for all import dept.'s correspondences with Line's agents and the principles regarding all manifests/bills of ladings, documentation issues, consignee's requests of amendments, free time extensions, and sending notifications of shipments' arrival
Additional Experince
2022
Part Time Instructor
Cairo, Egypt
Certified International Supply Chain Manager (CISCM) Instructor at TASK for training and consultancy:
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Implemented the CISCM modules for students to learn the fundamentals of Supply Chain
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Expanded students' understanding of the Supply Chain modules and Business Operations through in-depth discussions and assigning projects to help students articulate the knowledge
Education
Alexandria University
BCom. - Major: Business Administration
Alexandria Egypt
Professional skillset
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Communication
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Active Leadership
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Time Management
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Goal Setting
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Decision-Making and Autonomy
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Team Work
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Adaptability
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Languages
English
